Terms of Service

Terms of Service

Please read these terms of service carefully before using our services or making a booking.

Effective as of 05/01/2026

1. Acceptance of Terms

By accessing our website, using our services, or making a reservation at Hotel de l'Aéroport, you agree to be bound by these terms of service.

If you do not agree to these terms, please do not use our website or services.

Important

These terms constitute a legal contract between you and Hotel de l'Aéroport.

2. Bookings and Payments

2.1. Booking Process
  • All bookings are subject to availability
  • You must be at least 18 years old to make a booking
  • Information provided must be accurate and complete
  • A booking confirmation will be sent to you by email
2.2. Rates and Taxes
  • Rates are displayed in CFA Francs (XAF)
  • All applicable taxes are included in the displayed price
  • Rates may change without notice
  • The guaranteed rate is the one confirmed at the time of booking
2.3. Payment Methods
On-site Payment

Cash (XAF)

Credit Cards

VISA, MasterCard

Mobile Money

MTN Mobile Money, Orange Money

Bank Transfer

Upon request

3. Cancellation and Modification Policy

Free Cancellation

48 hours before arrival

Late Cancellation

Less than 48h: 1 night charged

No Show

Entire stay charged

3.1. Booking Modifications
  • Modifications are subject to availability
  • Date changes may incur additional charges
  • Changes must be made at least 24 hours in advance
  • Contact the hotel directly for any changes

4. Check-in, Check-out and Occupancy

Check-in Time

From 2:00 PM

Early check-in possible subject to availability

Check-out Time

Until 12:00 PM

Late check-out possible with extra charge

4.1. Room Occupancy
  • Maximum number of occupants per room must be respected
  • Visitors must register at reception
  • Pets are not allowed without prior agreement
  • Additional occupancy may incur charges

5. Hotel Rules

Non-smoking

All rooms and indoor spaces are non-smoking

Noise and Quiet

Quiet hours between 10:00 PM and 7:00 AM

Security and Liability

Hotel is not responsible for valuables not deposited in the safe

Damages and Cleanliness

Guests are responsible for damages to property

6. Liabilities and Limitations

6.1. Hotel Liability

Hotel de l'Aéroport makes every effort to ensure the quality of its services. However, our liability is limited to the following:

  • We are not responsible for delays or cancellations due to circumstances beyond our control
  • Liability for loss or damage of personal property is limited
  • We decline any responsibility for injuries sustained outside the hotel
6.2. Guest Liability
  • Respect hotel rules and other guests
  • Pay all additional fees and services
  • Report any issues immediately to staff
  • Use facilities responsibly

7. Intellectual Property

All content on our website (texts, images, logos, design) is the exclusive property of Hotel de l'Aéroport or its licensors.

You are not permitted to:

  • Reproduce, distribute or modify our content without authorization
  • Use our trademarks or logos for commercial purposes
  • Extract data from our website systematically

8. Governing Law and Dispute Resolution

8.1. Governing Law

These terms are governed and interpreted in accordance with the laws of the Republic of Cameroon.

8.2. Dispute Resolution

In case of dispute, we commit to seeking an amicable solution. If no agreement is reached, the dispute will be submitted to the competent courts of Yaoundé.

Prior Mediation

We always encourage dialogue and mediation before any legal proceedings.

9. Modifications and Contact

9.1. Modifications to Terms

We reserve the right to modify these terms of service at any time. Modifications will take effect upon publication on this page.

It is your responsibility to regularly check this page for any modifications.

9.2. Contact Us

Email: contact@hotel-aeroport.cm

Phone: +237 693 34 94 61

Address: Odza, Yaoundé-Nsimalen(Nkolmefou Crossroads)

Office Hours: Monday - Sunday, 24/7

Final Notice

By using our services, you acknowledge that you have read, understood and accepted all these terms of service.