1. Introduction

This privacy policy explains how Hotel de l'Aéroport collects, uses, and protects the personal information you provide when using our website, booking a room, or interacting with our services.

We respect your privacy and are committed to protecting your personal data in accordance with Law No. 2010/012 of December 21, 2010 on the protection of personal data in Cameroon and the General Data Protection Regulation (GDPR) for European Union nationals.

2. Data We Collect

Personal Data

We may collect the following information:

• First and last name
• Email address
• Phone number
• Postal address
• Passport or ID number
• Room preferences and stay dates
• Payment information (processed securely)

Technical Data

When you visit our website, we automatically collect:

• IP address
• Browser type and version
• Pages visited and visit duration
• Geolocation data (country, city)
• Referral source (search engine, referring site)

3. Use of Your Data

We use your personal data for the following purposes:

• Process and confirm your bookings
• Send you confirmations and important information about your stay
• Improve our services and personalize your experience
• Respond to your requests and questions
• Send you special offers and marketing information (with your consent)
• Fulfill our legal and regulatory obligations
• Ensure the security of our systems and prevent fraud

4. Legal Bases for Processing

We process your personal data on the following legal bases:

• Contract execution: To process your booking and provide hotel services
• Consent: For marketing communications and non-essential cookies
• Legal obligation: To maintain hotel registers in accordance with the law
• Legitimate interest: To improve our services and prevent fraud

5. Sharing Your Data

We do not sell, rent, or trade your personal data to third parties. We may share your information with:

• Technical service providers (hosting, maintenance)
• Secure payment processors
• Government agencies if required by law
• Travel partners (upon request for additional services)
• Emergency services if necessary

All our providers are contractually obligated to protect your data and use it only for the services we request.

6. Data Retention

We retain your personal data only as long as necessary for the purposes for which it was collected:

7. Your Rights

In accordance with data protection regulations, you have the following rights:

To exercise your rights, please contact us at:

8. Cookies and Similar Technologies

Our website uses cookies to improve your experience:

You can manage your cookie preferences by clicking the "Manage Cookies" button at the bottom of each page.

9. Data Security

We implement appropriate technical and organizational security measures to protect your personal data against:

• Unauthorized access
• Accidental alteration
• Unauthorized disclosure
• Illicit destruction